If you are not satisfied with your purchase, please contact us by email: notify (a) imconceptsllc.com. You may request a return or exchange within 30 days of the receipt of the service.

Personalized or other customized product or service may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchase.

If the product or service has still not been delivered after 30 days of purchase date, the customer is entitled to a refund of the purchase in full.

Business days are Monday through Saturday, excluding holidays.